Refund policy

Due to the nature of needlepoint and the fact that all of our canvases are hand-painted, Threaded & Tipsy does not accept returns or offer refunds. Each piece is created with care and may have slight variations that make it uniquely yours. If you are not pleased with your purchase for any reason, please reach out — we truly value our customers and are always happy to work together to find a solution.

You can contact us at shea@threadedandtipsy.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.